Privacy Policy

Privacy Notice


  • This document is a Privacy Notice for the residents of Alvington House Residential Care Home, 59 Wray Park Road, Reigate, RH2 0EQ; and is effective from 1st July 2018.


We will update this Privacy Notice as and when changes are required. When we make material changes to the content, we will notify people by way of letters to our residents and their relevant relatives.


This Notice covers the following inter-related topics:


  • Personal Data We Collect
  • Collecting and Using Personal Data
  • Storing Your Personal Information
  • Using Your Personal Information
  • Keeping Your Personal Information Safe
  • Disclosing Personal Information to Third Parties
  • Accuracy of Personal Information
  • Retention of Personal Information
  • Access to Personal Information
  • Other Rights
  • Cookies (Types and Usage)
  • Queries, Questions, Notifications and Complaints




Privacy Notice for Residents and Relatives


  • Personal Data We Collect


When an appropriate referrer or an appropriate relative contacts us, we may collect information about you, including your name, physical address, telephone number, physical and mental health, bank details (when relevant).


If the service we provide for you is commissioned by third parties (e.g. Continuing Healthcare, Local Authority, Clinical Commissioning Group, etc) they will provide us with a variety of information, including your name, contact details, medical history, educational history, mental health and physical health history.


During your stay at Alvington House we will keep information about you in your personal records like your name, date of birth and details of any care and / or treatment that you are having or have had in the past. We will regularly update the information about your ongoing care and / or treatment throughout your stay at Alvington House.



  • Collecting and Using Personal Data


You may be asked to provide your personal information when you are in contact with Alvington House. We will always use your information in accordance with this Privacy Notice.

We may also combine it with other information to provide and improve our services.

If you choose not to provide us with the information we request, in most instances, we will not be able to provide you with our care provision or respond to any queries you may have.

Here are some examples of the types of personal information Alvington House may collect:

  • Name and Date of Birth
  • Address and Telephone number
  • Email Address
  • Physical and Mental Health Information
  • Physical and Mental Health History
  • Medication Information
  • NHS Number
  • Passport Details and Residency Status
  • Marital Status
  • Racial or Ethnic Origin
  • Political Opinions
  • Religion
  • Financial Information
  • Storing Your Personal Information

The personal information we collect is stored primarily in paper format. Irrespective of the mode of storage, we have appropriate and adequate admin and IT processes in place, to make sure that all of your information is kept safe.

  • Using Your Personal Information

The personal information we collect and store about you allows us to provide care and services to you. We also use it to help us develop, operate and improve the quality of the care we provide and the type of services that we offer.

As and when required, we may use your information to send important notices and updates to you or to those acting on your behalf (e.g. updates to your care and/or treatment plans). The sharing of this information is important to your interaction with Alvington House, and you may not opt out of receiving these communications.

We may also use personal information to assist us in conducting audits and quality assurance, so that we can improve our services.

We may use your personal information to test our computer systems such as the software we use to store your health, social and care records to improve our services. If you do not wish for your information to be used for these purposes, you can let us know.

We don’t sell, share or give information to third parties for marketing purposes.


  • Keeping Your Personal Information Safe

Alvington House takes the security of your personal information very seriously. So as to ensure that your personal information is kept safe, we have a series of admin and IT measures in place. Access is limited only to those employees who need to access it to provide you with the necessary care and support.

It is mandatory that all staff must undertake annual Data Security and Data Protection training.

Our privacy and security guidelines and our expectations in relation to Data Security are communicated to all Alvington House employees. These privacy safeguards are strictly enforced.

We send any information that we need to share with any third parties either as a legal requirement or through an anonymised process.

All data is stored on servers within data centres in the UK, although at times they may be temporarily outside the UK but within the EU.

  • Disclosing Personal Information to Third Parties

We will only share your personal information with third parties as follows:

  • Where you have given your consent to the information being shared;
  • Where there are concerns about your or others health and safety; or
  • Where there is a legal requirement or responsibility to share the information.

Your personal information may also need to be shared with third parties to make arrangements for the funding of the services we deliver.

In the event of a reorganisation, merger or sale of Alvington House or any part of it, we may transfer any and all personal information we collect to the relevant third party.

  • Accuracy of Personal Information

We will always endeavour to keep your personal information accurate, complete and up to date.

It is important that this information is kept up to date and accurate. If any of the information changes, we would need you, relevant relatives or relevant third parties to keep us informed.

  • Retention of Personal Information

For a set period of time, we are legally required to hold certain information about you. Beyond this time, all personal information will be deleted or securely destroyed. We will not keep your personal information for longer than is required or permitted by law.

  • Access to Personal Information

At any time, you are entitled to see what personal information we hold about you. This Privacy Notice outlines the information we might hold about you and why this is.

If you wish to access your personal information, please contact us at:

Alvington House Residential Care Home

59 Wray Park Road



We are not required to process any access request which may affect the privacy of others, that is vexatious, or for which access is not otherwise required by law. We will advise you in writing if any of these circumstances apply to you.

Other Rights

You may have the right to:

  • prevent processing for the purposes of direct marketing
  • object to decisions being taken by automated means
  • in certain circumstances, have inaccurate personal data rectified, blocked, destroyed or erased (right of erasure)
  • object to processing of personal information that is causing, or is likely to cause damage or distress

If you feel that you need to exercise one of the other rights listed above, please let us know by contacting us via the contact details listed below.

  • Cookies (Types and Usage)

 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to enable user area functionality.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on this website

Name of Cookie Use
_ga Google Analytics
_gat Google Analytics
_gid Google Analytics
ki_r CQC
Ki_t CQC

Google Analytics Privacy Policy


CQC Privacy Policy


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot therefore be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • Queries, Questions, Notifications and Complaints

If you would like to know more about this Privacy Notice, or any of its contents, if you would like to make a complaint, or if you would like to notify us about a possible data breach, please contact us:

 Alvington House Residential Care Home

59 Wray Park Road



We take data security extremely seriously and all queries and / or complaints from you will, where appropriate, be replied to as soon as possible.

If you are unsatisfied with the reply you receive, you may refer your complaint to the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or their website is

June 2018